What Sam does
Viewing feedback requests Within one hour of every confirmed viewing, Sam sends the viewer a feedback request — a short, structured SMS or email asking for their honest reaction. The response is logged, summarised, and sent to the vendor as part of their update.
Vendor and landlord updates Vendors and landlords get a structured weekly or fortnightly update: who has viewed, what feedback was given, current market comparison, recommended next steps. No more 8pm calls asking what's happening. Sam sends the update before they need to ask.
In the Pro tier, Sam produces a full monthly vendor/landlord report — a longer-form summary including comparable sold prices, market conditions, and recommended pricing or marketing strategy adjustments. The kind of communication that wins repeat instructions.
Review collection Sam knows when the moment is right to ask for a review. Post-completion. Post-let. Post successful rental application. He sends a personalised request to the client, with a direct link to your Google Business Profile and Trustpilot page. Reviews arrive without you having to remember to chase them.
CRM integration Sam works with your existing CRM. We support the major platforms used in UK estate agency. If you're not sure whether yours is compatible, ask us during the audit call.
Why this matters for AI visibility
Reviews and structured client feedback are signals that AI systems use to assess the credibility of local businesses. A steady flow of detailed, specific, five-star Google reviews strengthens your entity authority in AI's understanding of your agency.
Sam's review collection is not just operationally useful. It feeds directly back into your AEO programme.
Tier availability
| Tier | Sam's role |
|---|---|
| Starter | Google Business Profile management and review requests |
| Core | Review collection automation + viewing feedback |
| Grow | Full follow-up automation + GBP management |
| Pro | Vendor/landlord reporter included |
| Standalone add-on | Sam — Vendor/Landlord Reporter: £300/mo |
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